Reflections on Leadership

The quote book, “Write Advice; Inspirations, tips and thoughts for leaders and artists” has inspired a new online store.  The name might fool you, but it’s not only for writers. You will find gifts that are perfect for any writer, leader or artist in your life who’s ready to make a difference!

Today is opening day for the store (which you can find here) and I’m excited to see some of the top requested quotes and thoughts come to life on the amazing Tee-Shirts and other products.

Below are a few items you’ll find.

A Confident writer is a sexy writer

Never Be Without a Great Goal

Forgiveness Journal

Come by and browse around, I know you’ll find something for yourself or someone you care about!

The Write Advice Online Store

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The Joneses are getting a bad rap. They’re just doing their thing.  Little by little they are accomplishing their great goals. A little everyday; a lot over time. Meanwhile, you’re sitting out on the stoop taking your last drag of an expensively taxed cigarette that you know you shouldn’t be smoking because you can’t afford them now and you probably won’t be able to afford the medical costs later.

Or maybe it’s the end of a long day and you’re pulling into the driveway in your jalopy that you curse every morning and bless every night because it got you where you wanted to go without breaking down.

No matter, some people manage to always blame the Joneses.  It’s not their fault.  They’re working hard on the things that are important to them. All you’re seeing is the results of their efforts.

Look closer. Get to know them. It’s been said we’re the average of the five people we spend the majority of our time with.  Maybe you need to up the average. Spend a little less time with the people who are agreeing with you that yes the economy is bad, and government is bad, and the weather is bad and things aren’t like they used to be.  Maybe you should spend some time with the people who may or may not agree with the current conditions but are working within the constraints of them; and instead are focused on the possibilities of life.

When you play a game, be it sports, or chess or hot dog eating with someone who isn’t as good as you it’s great for your ego because you win and you get to brag and rub their face in it. But honestly that gets old, and if you aren’t challenging yourself you’re getting old too, and faster than you think. Conversely, if you play against people who are better than you, you’ll probably lose. If you reflect and “study the films” you’ll learn something. And if you keep playing against those type of people you will continually learn and progressively improve. Eventually you will beat them and that will be better, because that win is based on effort, growth and skill, not by picking on the little guy. Not by bullying.

Back to the Joneses. We all have them, that person, family, or group we equally admire and despise. It’s not fair that we despise them. We just do because their success reminds us of our failure. There’s a cure for that. Stop acting like a failure. Get off your rump and start working on your great goals. As you start achieving them you’ll notice people coming to you for advice on how you did it and can you help them. You can and you will, because that thrill is a helluva lot more satisfying then repeatedly beating some pimp squeak.

Soon, you and the Joneses will be helping each other get better. Some people look at it as friendly competition. If that helps you for now, go for it. Unfortunately that’s still a win-lose mentality. Real success comes when you realize you’re bettering not only each other, but those around you. That’s acting with a sense of responsibility and stewardship. Learning not only for the benefit of your own goals but also, eventually even more so, for the benefit of others.

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Have you ever noticed that the people who come to you with bad news often say, “Don’t blame me, I’m just the messenger” or “don’t shoot the messenger”? Creating an environment where people feel safe to share opinions, ideas or air disagreements is crucial for any leader. It’s seldom we ever move forward without some debate on important issues. That’s partly how we know they’re important in the first place.

When someone immediately slips into defensive mode of “don’t blame me” one of two things are happening.

One, you may have a reputation of ruling with an iron fist and that receiving bad news is not welcome. This is not a long term winning strategy by they way.

Or more often, the person sharing the “news” is being a busy body or worse, completely abdicating their responsibility.

Don’t let them get away with it.  No one is assigning blame.  Be professional.  This isn’t a whoever smelt it dealt it scenario. It can be enormously frustrating to work with these non-leaders, but as a leader yourself this becomes a teachable moment.

Don’t let them slink away without asking them for their ideas, suggestions or feelings on the matter. In the event they just are a busy body this with trap them in the realization that they are guilty of having no original thought which will cause them to fluster and quickly and leave.  Good riddance.

If they are merely shy or lack confidence, your prompts will provide a safe environment for them to potentially reveal some useful information that you didn’t previously have access too.  Thank them for their contributions and move on.

When you have the chance to lead, lead.

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I admit it, I can be as politically correct in my language as the some of the most ardent liberals. To me it can show sensitivity or at least tolerance if not compassion in an increasingly intolerant country.  As a writer, words matter. That’s why I believe we shouldn’t sugarcoat the things that we face as a nation and by extension as individuals.  Let’s not waste time calling things “formidable challenges” when they’re “big problems.  America used to be able to solve big problems.  As a nation we routinely lived our values.

It’s easy to be a bit romantic and forget about how horrible this nation used to be for women before suffrage or African Americans before civil rights.  How poorly we treated our elderly, the mentally ill, and non-land owners. History’s canvas is sometimes painted with a lighter touch. Recall that hangings were common in my beloved city of Boston, the carcasses of criminals left out to publicly rot.  The Son’s of Liberty tarred and feathered other human beings. A blind eye was cast in the slave trade.

We forget we were founded as a violent nation.  We picked off British Regulars while hiding in the woods.  At the time we were thought of as savages. We took pride in it as patriotic and character building. Yet when used against us in quagmires like Iraq and Afghanistan we consider it barbaric.

The American spirit will always be divided between those who look at us being here as a matter of Divine Providence and those who consider it the melting pot.  That our greatest strength is taking the best ideas from everyone.

Winston Churchill once said, “Americans will always do the right thing, after they have exhausted all the alternatives.” It’s in that vein of faith I remain hopeful for America, but today a large portion of our population is apathetic.  They might be angry, but they’re also lazy.  Or they’re active without a sense of purpose.  I’m not so sure Americans are trying everything with the spirit we are expected to.  It can be taxing, but civil debate and disagreement coupled with pragmatism and searching for common ground is what has served this nation well in the past.  The problem today is, our tries seem to be halfhearted, or we save the passion for the detestability of our opponents; political or imagined.

We are not trying hard enough.  We are thinking less, worrying more and outsourcing our leadership to other nations, or corporations. As individuals we are all responsible for the eroding spirt and grit because we are complacently letting it happen.  We celebrate the First Amendment by giving the microphones to crackpots then undermine the gesture by reporting the fear and hate they spout as fact rather than opinion. We are focused on symptoms and finding ways to coat, soothe, and relieve them rather than solving the problems that are making us ill.  We moan and complain.  We spend a lot of energy doing very little and here’s some of our results so far:

• 30% of Americans are obese
• 1 Million American High School students drop out each year
• We carry a $13.5 Trillion Debt
• We are #1 in Oil Consumption, #2 in Coal Consumption and #1 in Cocaine Consumption
• 2.3 Million of our citizens are incarcerated, giving us the largest prison population on the planet

We can do better. We must do better.  We can begin by teaching our children and each other how to dream big, think profoundly, decide pragmatically and lead courageously.

There are no shortages of serious problems yearning to be solved. Pick one.

Below is a system designed to help you begin solving the problems that are in your purview to solve.  If it looks like too much work, have someone help you.  Being defeated from within helps no one. Find a problem that’s within your power to solve and begin solving it.  Here’s how.

1. Write down the problem or challenge that you need to solve.
2. Describe the Desired State that could exist without the problem.
3. Describe WHY it’s desired.
4. Create a S.M.A.R.T. Goal to make your intention specific and real.
5. Set the Criteria on how to find solutions to the problem.
6. Generate a brainstorm list of alternative solutions.
7. Narrow the list and pick the “best few” options.
8. Assess each option’s feasibility and potential risks versus gains.
9. Reach a tentative agreement with stakeholders of the problem.
10. Put some resources on a “fall back” plan.
11. Firm up the final decision and announce it to those affected.
12. Develop an Action Plan to go forward.
13. Implement the Action Plan with confidence and passion.
14. Review, assess and celebrate progress.

Problems are often very complex. Their solutions seldom have to be.

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Let’s pretend you’re running late and suddenly realize you’re lost in a strange city and the street signs don’t make sense to you.  You’ve got your mobile devices and your Facebook, Twitter, Foursquare friends are only a few keystrokes away, but your satellite connection is spotty.  You approach a passerby and ask them how to get where you’re going.  There are a multitude of possible responses:

1. “I’m sorry, I don’t understand you.”
2. They ignore you and keep walking.
3. They give you colorful but convoluted directions.
4. They offer to sell you a map.
5. They walk with you and safely get you to where you want to go.

Which would you prefer?  Which do you provide to your coworkers, customers or family? Change and uncertainty can be exhilarating or scary or both.   The answer you prefer is not all that important.  Depending on the stakes, you might be willing to shell out some money for information.  You might not feel secure walking with a stranger.  Depending on the circumstances, that might be exactly what you want.

The point is, people you care about are thrust into situations similar to this metaphor everyday, sometimes multiple times a day.   As a leader and an artist, take note of the people around you.  Some of them are lost and could use your help.  If they ask you for it, don’t ignore them.  If you don’t understand them, try harder because they’re at a bigger disadvantage than you.  Be on the lookout for those who are lost and be the friendly face that helps them reach their goal.

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The Pony Express would be celebrating its 150th anniversary this year, were it still in existence, but it’s not.  It lasted for 18 months before being replaced by the telegraph.  Now, when did you last send a telegraph?

Successful leaders and artists know that the world has changed and more change is inevitable.  Hopefully you’re doing things differently today than you were five years ago.  It’s certain you will be doing things dramatically different three years from now.  We live in a tumultuous time.  Many choose to be excited by it, while for others, particularly those who hold on to their old ways, fear is the predominate emotion.

We’ve seen it before from those who were in the horse and buggy business, or the American railroads, and recently, the music, newspaper and publishing industries.  Technology has again given way to innovation, opening new worlds, helping level the playing field and leaving those unable or unwilling to adjust to fade and fail.  We are living through a high level of change today.  Compounding that are the generational, philosophical and ideological shifts taking place.  I completely understand and empathize with the fear many feel.  Not confronting that fear or simply denying the reality of the changes is what pisses me off.

Today, as always, leaders and artists like you need to be findable to provide whatever it is you offer to others who are looking for you.  If you’re not findable you won’t be found; there’s just too much competing noise.  If you’re still of the mindset that you are in control of the message your customers hear, get some fresh batteries for your pager in case last century tries to get in touch with you. If you know that the basics of forming a relationship haven’t changed, but the expectations and findability needs have, then there’s hope for you.  There are a few things you can do to catch up while there’s still time.  Your primary role in communications as a leader and artist is to educate people about what you have available so they can tell others.

Here are a few things that leaders and artists ought to have to help become findable.

1. A clear and concise one sentence explanation of who you are, what you do and why you do it.
2. An easily repeatable mission, vision or mantra.
3. A persuasive reason why someone should invest their time, treasure or talent with you.
4. A list of the primary keywords other people use to find you and people like you.
5. An ability to use analytic tools to look at the effectiveness of your web presence.
6. A well-managed email mailing list with an easy way for people to sign-up.
7. An ability to use search engine optimization audit tools to fix potential problems.
8. An ability to easily accept online transactions.
9. An array of action-oriented letters and marketing materials that describe what you do.
10. Active accounts on the major and relevant social networks with a username reflecting the name of your organization or a meaningful domain name with links back to your website.

Get rid of the barriers between you and prospective clients who want to find you.  Contact Karl Bimshas Consulting to help you build an action plan, organize your web marketing efforts and make  you and your company more findable.

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Here are a collection of my original a-ha’s I first penned fourteen years ago during a cross-county flight.  I called them the Seven Simple Truths.

1. It’s better to be good. I don’t mean pious, I mean knowing ethical behavior and common sense manners. Knowing you’re values and acting in accordance to them.

2. Cause and effect works in every event whether we choose to believe it or not. Everything happens for a reason and the reason is a reaction to what has already occurred.

3. We all need to give more. We need to give more of our time, our energy our thoughts, our ideas, our talents, ourselves — more of everything imaginable.

4. Anything is possible. Everything that exists today that was created by man was once a foolish idea that most people thought would never work. The truth of the matter is everything is possible. Every problem is solvable. Every epidemic is curable and every thirst quenchable. We have the power and the ability to abolish poverty, to end starvation, to resolve conflict without bloodshed. With patience, perseverance and focused thinking we can accomplish any goal. It may not be easy, but it can be done.

5. The body and mind must be exercised. The body must guard our mind and our mind must inspire our body. While in this form they rely on each other.

6. Being happy is better than being sad.  Both are emotions, and emotions are not right or wrong.  They are the by-products of an action. Therefore it’s better to do things that make you positive and upbeat. Always smile, laugh and inquire like a child.

7. Know what you want. It is simply that easy. Just knowing what it is you want to accomplish sends you way ahead of the indecisive pack.

Think more.  Do more.  Give more.  See more.  Be more.  Laugh more.  And know that anything is possible.

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Why make things more complicated than they have to be?

Here are four simple steps to take in order to make improvements in virtually anything you pursue.

1. Know your desired outcome.
2. Take action.
3. Notice if it’s working.
4. If it’s not working, try something else.

Oversimplified?

Not really.

Stick to it and accomplish things.

Fight it and risk wallowing in mediocrity.

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Two friends are walking along a path when they happen across a rattlesnake. One of the men, pompous and careless, severs the snake with an ax, but not before it bites the foolish man on the wrist. The man wails and flails his arm all about in pain while his companion is immobilized with panic. There is a third man, an experienced hiker several hundred feet away who has witnessed the events. Which one is you and what do you do next?

Perhaps you are the foolish man, filled with bravado who acts violently in the face of latent danger and who is paying the painful price of his folly.

Maybe you are the other man, made powerless with indecision and panic, whirling about uselessly.

Or perhaps you are the experienced hiker, equipped with the knowledge that, although painful, snakebites don’t kill people, it’s their venom. Venom that if not removed, courses through the veins, accelerated by the constant movement and shaking of an ignorant and fearful victim.

This scene is repeated in people’s lives nearly everyday. We’ve all experienced painful situations. We may have antagonized someone who then lashes out at us, or we may have come across trouble unexpectedly and been the victim of a painful blow. Our first inclination is to lash back, to bellow accusations of unfairness and to blame our trespassers. If only we recognized that energy would have been better spent by removing the venom and repairing the damage. How often are we the experienced hiker, witnessing these events yet instead choosing to keep walking rather than help those who are angry, confused or hurting? Even though we have the skills or knowledge that could solve the problem, bring about calmness, alleviate pain, or perhaps even save a life, we decide not to get involved.

Therein sits one of the differences between a leader and a follower. Leaders get involved. They act. They do not shrug their shoulder and sigh, “Oh, well.” They give of themselves, protect people and remove the venom from the veins of others, and teach others to do the same.

When trouble looms before you, what role will you play?

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Americans are well conditioned on seeing a public figure apologize for their infidelity or crimes.  Its frequency is almost seasonal.  We are an unforgiving lot as you work your way to success; and take a morbid joy in seeing people stumble.  Inevitably, those who have a passion for what they do, brush themselves off and work on atonement, either with self deprecation or extra ambition to “do-good” in the world.  And as a culture, we love a comeback story.

Because we’re experienced in these matters we’ve become a bit more discerning.  For example, we no longer like it when a straying politician has his wife standing next to him in the limelight.  We prefer our tarnished stars take their lumps quickly and alone.

I’ve often felt public figures should hold themselves to slightly higher standards.  They have to manage their image, which is their brand; but they don’t NEED to be role models.  We just like it when they are because it takes the pressure off ourselves.

At some point in our lives, we are all role model for someone.  The question is, are me making a positive or negative difference?  Taking responsibility to be a role model builds in a level of accountability.  There’s that word again.  It’s okay, we know accountability keeps us focused.

Our responsibility pie has three slices, professional, personal and private.  The professional slice is how we pursue our career.  The personal slice contains the things that are unique to us as individuals; our opinions and beliefs.  The private slice is private; the things the world does not have a right nor a need to know.  When you’re a public figure, that slice of you life can get very thin.

Tiger Woods shared his remorse for his professional and personal transgressions during his press statement today.  His privacy, his relationship with his family, his rehabilitation and all that goes along with his own healing and redemption are private matters.  The public does not need to hear about them, and most don’t care.

As a sample of poor crisis and brand management the Tiger Woods matter is exemplary.  Anyone in customer service will tell you when there’s a problem, fix it and fix it fast.  Lay blame later.  Work on quality improvement initiatives on your own time.  Firs, solve the problem.

Some fans are calling Tiger Wood brave for his statement earlier in the day.  There was nothing brave about it.  It was the opening salvo of a rehabilitation campaign too long in coming.  His words may have been nice, and his delivery over coached and we may not know his sincerity for months to come.  We do know, addressing a group of friends, family, fans and the media like a sorrowful politician didn’t do him any favors.  Bravery is a press conference not an address.  Bravery is answering your critiques until you have exhausted their questions.

His words rang of him being selfish and apologizing for that.  Critics note his actions don’t support this.  Choosing this medium on this day to speak was contrived.  Fans say it was the only opening on his schedule.  Selfish people never make room on their scedule.  Tiger Woods did not take the media spotlight today, it was given to him.  Supposed professionals continue to call his event a press conference, even though no questions were asked.  Networks continued to run his remarks in their entirely, “In case you missed it.  Just how important was it?

From a brand perspective, the goal is to get your unflattering stories out of the public light.  Tiger Woods, and those managing the personal and professional slices of his image have continued to keep the story alive.

A brand for a company is a promise.  A brand for an individual is called your reputation.  The reality is you cannot control your reputation, after all it’s noting more than other people’s perception of what you do.  The best you can do is know your values and beliefs and practice them everyday.  If you fail to, you will eventually fail.

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